FAQ

Browse our product catalog, add items to your cart, and proceed to checkout. You will select a shipping address and payment method before confirming your order.

Pending means your order is placed and awaiting payment. Processing means payment has been received and your order is being prepared. Pending Fulfillment means it has been assigned to a vendor. Shipped means a tracking number has been added, and Delivered confirms it has arrived.

Orders can be cancelled while in pending or processing status. Once an order moves to pending fulfillment or shipped, cancellation may not be possible as the product has already been prepared or dispatched. Contact support as soon as possible if you need to cancel.

Click the sign-up button on the homepage and follow the prompts to enter your email address and create a password. Your account is verified through our secure authentication provider, Clerk. Once registered you can immediately browse products, save shipping addresses, and place orders.

Orders in pending status can be modified by contacting our support team. Once an order moves to processing or beyond, changes to items or quantities are no longer possible because preparation has already begun. You may still be able to update the shipping address if the order has not yet shipped.

Yes, we support custom pricing catalogs for qualified buyers such as clinics, research labs, and account managers. Volume pricing is configured through our catalog system, which applies automatic markdowns based on your assigned pricing tier. Contact our sales team or your account manager to discuss wholesale options.

Each account is assigned a unique referral code. When a new user signs up using your referral link and their first order ships, you receive a $25 store credit automatically. Referral credits expire 30 days after they are awarded and can be applied at checkout toward any future order.

There is no minimum order amount for most products. However, shipping costs are calculated based on the items in your cart, so smaller orders may have a higher shipping-to-product cost ratio. Combining multiple items into a single order is often more economical.

We offer standard and expedited shipping through FedEx, USPS, and UPS. Standard shipping typically takes 3-7 business days, while expedited options arrive in 1-3 business days. Shipping times are calculated from the date your order ships, not the date it is placed.

Currently we ship within the United States including Alaska and Hawaii. International shipping is not available at this time due to regulatory requirements around research products. We are evaluating international options and will update our shipping policy if this changes.

Once your order ships, you will receive a tracking number visible on your order details page. Click the tracking number to view real-time updates from the carrier. For orders with items from multiple vendors, each shipment will have its own tracking number.

Domestic orders within the contiguous United States typically arrive in 3-5 business days via standard shipping. Shipments to Alaska and Hawaii may take 5-7 business days. Expedited options are available at checkout and can reduce delivery time to 1-2 business days for most destinations.

Temperature-sensitive products such as reconstituted peptides are shipped with insulated packaging and cold packs to maintain proper storage conditions during transit. Orders containing these items are shipped early in the week to avoid weekend delays. Expedited shipping is recommended for warm-weather destinations.

We work with multiple vendor partners located across the United States. Your order may ship from different facilities depending on which vendors supply the items in your cart. Each vendor shipment is tracked independently, and you will receive a separate tracking number for each.

If your package is lost or arrives damaged, contact our support team with your order number and any photos of the damage. We will file a claim with the carrier and either reship your order or issue a refund. All shipments are insured to protect against loss and damage in transit.

Shipping address changes are possible while your order is still in pending or processing status. Once the order has moved to pending fulfillment or shipped, the address can no longer be updated. Contact support as quickly as possible if you need to make a change.

We accept multiple payment methods including NexaPay (card payments), cryptocurrency, Zelle, CashApp, and Venmo. Payment options are displayed at checkout and availability may vary. All transactions are processed securely through our verified payment partners.

When you select crypto as your payment method, you will receive a wallet address and payment amount at checkout. Send the exact amount to the provided address and your payment will be confirmed once the transaction is verified on the blockchain. Processing typically takes 10-30 minutes depending on network congestion.

We do not add processing fees to your order total. The price you see at checkout is the price you pay, plus applicable shipping costs. Some payment methods such as cryptocurrency may involve network transaction fees charged by the blockchain, which are separate from our pricing.

Research-use-only (RUO) products are sold strictly for laboratory and research purposes and are not intended for human consumption. All products on PharmaOrder are RUO.

Our catalog includes research peptides, peptide kits, and related research supplies. Each category contains items from vetted vendors with full documentation including certificates of analysis.

Out-of-stock products are marked as unavailable on the product page. You can contact support to ask about restock timelines. We work with multiple vendors to maintain consistent supply and can often suggest equivalent alternatives if your preferred product is temporarily unavailable.

RUO stands for Research Use Only. All products on PharmaOrder are manufactured for laboratory research and are clearly labeled as not intended for human consumption. Each product ships with a Certificate of Analysis verifying purity and identity.

All products on PharmaOrder are research-use-only and available for direct purchase. They are sold exclusively for laboratory and scientific research purposes and are not approved for human therapeutic use. Buyers are responsible for ensuring their use complies with all applicable regulations in their jurisdiction.

Our products are manufactured by vetted suppliers that follow rigorous quality standards. Every batch undergoes independent third-party testing for purity, identity, and potency. Results are documented in Certificates of Analysis available in your account.

Unreconstituted lyophilized peptides should be stored in a cool, dry place away from direct sunlight. For long-term storage, refrigeration between 2-8 degrees Celsius is recommended. Once reconstituted, peptides must be refrigerated and used within the timeframe specified on the product documentation, typically 21-28 days.

Research use only means the product is manufactured and sold strictly for use in scientific and laboratory research settings. These products have not been evaluated or approved by the FDA for human therapeutic use. Purchasers agree that they will not use these products for self-administration, clinical treatment, or any purpose other than legitimate research.

Certificates of Analysis (COA) are available in your account. You can view and verify COAs directly on our platform through the COA section. Each certificate includes batch numbers, purity percentages, and testing methodology details.

All products in our catalog are required to meet a minimum purity threshold as verified by independent laboratory testing. Peptides are typically tested at 98% purity or higher. We only work with vendors who can provide current third-party COAs for every batch they produce.

Yes, all products undergo testing by independent, accredited laboratories that are not affiliated with our vendors. This ensures unbiased verification of purity, identity, and sterility. Test results are documented in certificates of analysis that are available for every product we sell.

Finnrick Analytical is one of the independent third-party laboratories we partner with for product testing. They specialize in analytical chemistry for peptides and research compounds, performing identity confirmation, purity analysis, and sterility testing on product batches before they are released for sale.

Certificates of analysis are available through the COA section in your account dashboard. You can search by product name or batch number to find the corresponding certificate. Each COA includes detailed test results, the testing laboratory name, date of analysis, and batch-specific purity data.

Each product batch undergoes identity testing via mass spectrometry to confirm the correct compound, purity analysis via HPLC to verify concentration, and endotoxin and sterility testing for solution-form products. Results must meet our minimum thresholds before the batch is approved for sale and listed on the platform.

Products are tested on a per-batch basis, meaning every new production run is independently verified before it enters our supply chain. We do not rely on historical test results from previous batches. If a product has a long shelf life, periodic retesting may be conducted to confirm continued stability.

If a batch fails any quality test, it is immediately rejected and never listed on our platform. The vendor is notified and must provide a replacement batch that passes all testing requirements. We maintain a zero-tolerance policy for substandard products and will discontinue vendors who repeatedly fail quality checks.

Every account has a unique referral code that you can share with others. When someone creates an account using your referral link and places their first order, you earn store credit once that order ships. Referral credits are applied automatically and can be used toward future purchases.

Available store credit is automatically displayed at checkout. You can choose to apply some or all of your credit balance toward your order total. Store credit is deducted before your chosen payment method is charged. Note that referral credits have a 30-day expiration from the date they are awarded.

All products on PharmaOrder are research-use-only and available for direct purchase. Simply create an account, browse the catalog, and place your order.

You can reach our support team by submitting a ticket through the Support section in your account dashboard. Include your order number if your inquiry is related to a specific order. Our team typically responds within 24 hours during business days and will follow up directly via email.

Yes, we take data security seriously. Authentication is handled by Clerk, an enterprise-grade identity provider that encrypts all credentials. Payment information is processed through our verified payment partners and is never stored on our servers. All API communication is encrypted via HTTPS.

New account credits are awarded through our referral program. When you sign up using a referral link from an existing customer, you may be eligible for a promotional credit. Check the promotions section in your account settings or contact support to verify any available sign-up offers and their terms.