Privacy Policy

Information We Collect

We collect information you provide directly: name, email address, phone number, shipping address, and payment information. We also collect usage data automatically including IP address, browser type, pages visited, and referring URLs. We use cookies and similar technologies to improve your experience and analyze site usage.

How We Use Your Information

We use your information to process orders and payments, ship products, communicate about your account and orders, provide customer support, improve our services, send promotional communications (with your consent), and comply with legal obligations. We do not sell your personal information to third parties.

Third-Party Services

We use trusted third-party services to operate our platform: Clerk for authentication, PostHog for analytics, Sentry for error monitoring, and payment processors for transaction handling. These services may collect and process data according to their own privacy policies. We also use shipping carriers (FedEx, USPS, UPS, DHL) who receive your shipping address to deliver orders.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure authentication via Clerk, and access controls on our systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may access, update, or delete your personal information through your account settings. You may opt out of promotional emails at any time. If you wish to have your account and data permanently deleted, contact support@pharmaorder.net and we will process your request within 30 days.

Data Retention

We retain your account and order information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data as required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.

Contact

For privacy-related inquiries, contact us at support@pharmaorder.net.

Last updated: March 2026